Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you ("Client," "you," or "your") and Pinnacle Intake ("Company," "we," "us," or "our"). By accessing or using our platform, website, or services (the "Services"), you agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

Pinnacle Intake provides AI-powered call handling services for service-based businesses. Our platform deploys AI agents to answer inbound calls, book appointments, capture lead information, handle FAQs, and perform other telephone-based tasks on behalf of clients. Services are delivered through independent partners who manage client relationships within defined territories.

3. Eligibility and Account Registration

To use the Services, you must:

• Be at least 18 years of age
• Operate a legitimate business entity
• Provide accurate and complete information during onboarding
• Maintain the confidentiality of your portal credentials

You are responsible for all activity that occurs under your account.

4. Subscription Plans and Billing

Services are billed monthly in advance according to the plan selected during onboarding:

• Starter Plan: $299/month
• Growth Plan: $499/month
• Scale Plan: $799/month

Billing is processed through Stripe. Subscriptions auto-renew monthly unless cancelled. All fees are non-refundable except as required by applicable law.

5. Call Recording and Communications Compliance

You acknowledge and agree that:

• Calls handled through the platform may be recorded and transcribed
• You are solely responsible for ensuring you are legally permitted to record calls in your jurisdiction (including one-party vs. two-party consent states)
• You must not use the Services to conduct illegal telemarketing or contact individuals on Do Not Call registries without proper authorization
• You will comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal, state, and local laws
• We will maintain opt-out lists and honor opt-out requests on your behalf as part of the Services

6. Acceptable Use

You may not use the Services to:

• Engage in illegal telemarketing, fraud, or harassment
• Impersonate another business or individual
• Violate any applicable law or regulation
• Interfere with or disrupt the integrity of the platform
• Attempt to reverse-engineer or copy the platform's AI systems

7. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance windows may temporarily affect availability. We will provide advance notice of planned downtime where reasonably possible.

8. Cancellation

You may cancel your subscription at any time through the billing portal in your client dashboard or by contacting your partner. Upon cancellation:

• Service continues through the end of your paid billing period
• Your dedicated phone number will be released after the billing period ends
• Call data and account history will be retained for 36 months per our data retention policy

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.

Our total liability to you for any claims arising under these Terms shall not exceed the amounts you paid to us in the three (3) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Pinnacle Intake, its officers, directors, employees, agents, and partners from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any applicable law.

11. Intellectual Property

The Pinnacle Intake platform, ARIA and related AI agent names, brand identity, and all associated software are the intellectual property of Pinnacle Intake. You are granted a limited, non-exclusive license to use the Services for their intended purpose. No other license is granted.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Brazoria County, Texas.

13. Changes to Terms

We may update these Terms periodically. We will notify you of material changes by email or through the platform. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at:

Pinnacle Intake
Pearland, Texas
Phone: (281) 317-8125
Email: hello@pinnacleintake.com